Alfred AI

The main menu also includes the Alfred AI module. The interface will no doubt look familiar to you. Your virtual receptionist, Alfred, has now been promoted to manager and is here to help you run your hotel. He has access to your data, knows the hotel’s best practices, and will respond to questions asked in everyday language with figures, tables and charts.

Simply ask Alfred anything and he’ll provide you with the information you need, whether it’s about your bookings, prices, summaries or even about Previa itself (he knows our manuals better than anyone else). Enter the relevant prompt into the text box and wait for a reply.

User rights and access to data

There is a special user right for the Alfred AI module, and its name itself contains a rather important piece of information. Alfred AI has access to all data relating to your hotel, and if a user has access to this module, they can ask for information here that they would otherwise be unable to access due to restricted user rights.

  • For example, a user may not have access to the guest and company database, but they can ask Alfred AI which guests had the most stays in the last year.
    Similarly, a user may not have rights to the reports section, but Alfred AI will reliably answer their queries regarding turnover and so on.
  • We recommend granting access to this module with caution and only to users who have managerial rights.

Use of tokens

Like any other artificial intelligence, Alfred AI consumes so-called ‘tokens’ when processing your queries. The rate at which tokens are consumed depends on the complexity of your queries and the output requirements (whether it is text or, for example, a graph, table, etc.).

Every hotel in Previu is provided with a basic free monthly package containing a limited number of tokens, which should be sufficient to get you started with the virtual assistant’s services. You can monitor your token usage on an ongoing basis in the Alfred Dashboard section, where a new widget has been added.

Once you’ve used up your tokens for the month, Alfred AI will simply stop chatting to you 🙂