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Home Knowledge Base Categories: Defects (Previo module)

Manuals

  • Previo PRO/LITE
    • Reservation calendar
      • Basic orientation
      • Settings
      • Reservations
      • Reservation calendar – video
      • Hourly reservations
    • Reservation list
    • Reservations
      • Update v 8.6.0 – Guest Account
        • Changes
        • Reservation account filters
        • Payment from partner (OTA) / Payment by invoice
      • Reservation detail
      • Group reservations
      • Floating reservations
      • Minute reservations
        • Connecting services to hourly facilities
        • Guide for minute reservations
        • Online booking of minute reservations
        • Booking minute reservations from room account
      • Same room within a room type not available for the entire length of reservation
      • Different guest dates in reservation
      • Guests in reservation
      • Room account
      • Send payment prescription
      • How to use inventory items in room accounts
      • Reservation price calculation
      • Tasks in reservation
      • Attachments
      • Communication
      • Reservation history
    • Guests
      • Guest database
      • Contact person
      • Foreign guest register
      • Guest book
      • Companies
      • Mailing
        • Mailing – general information
        • Own SMTP or using ours?
        • SPF record
        • Frequent mailing questions
      • Communication
    • Payments
      • Accounting documents
        • Types of documents
        • Document settings
        • Gift voucher settings
        • Issuing documents
        • Assigning deposits
        • How to use Credit note?
        • Filtering and exporting documents
      • Folio
      • Payments
        • Cashbook
        • Bank transfers and card payments
      • Stock transactions
      • Closure
      • Exchange office
      • Codebooks
      • EET – Manuals
        • General information
        • EET – Why and how?
        • Revenues to be registred
        • FAQ
    • Reports
      • User Activity
      • Reports for stat.authority
      • Daily Overview
      • Visitor tax
      • Reviews
      • Commissions
      • Manager reports
        • Dashboard
        • Alfred dashboard
        • Occupancy
        • Reservation
        • Finance
        • Overview
        • Hotelgroup overview
    • Prices
      • Prices, restrictions and conditions
        • Basic, special and non refundable prices
        • Group set
        • Price templates
        • Selecting cells and their group setting
        • Filters
        • Price settings check
        • Price settings options
        • Length of stay / Arrival and departure restrictions / Minimal reservation advance
        • Room closure
        • Parent/child rateplans
        • Rateplan for R+, OTAs and partner companies
      • Meals
        • Meals settings
        • Meals prices
      • Revenue management
      • Currencies and exchange rates
      • Visitor tax
      • Discounts / Surcharges
        • General information
        • Long term + First / Last minute discounts
        • Special price
        • Discount coupons
      • Services
        • Services
        • Service linked to other bookable object (extra-bed, parking lot)
        • Service linked to hourly bookable object (wellness, conference, sportsgrounds)
      • Stock items
      • Stay packages
      • Dynamic stay packages
    • Settings
      • Hotel
        • General
        • Amenities
        • Photo Gallery
        • Guest category
        • Rooms
      • Contingents
        • What are contingents?
        • Use of contingents
      • Online reservations (terms)
        • General
          • Online bookings
          • Conversions tracking
          • Personal data processing
        • Payment methods
        • Terms & Conditions
        • Reservation systems
      • Alfred App
        • Online check-in
        • Other functions
      • Users
        • General information
        • Role
        • List of users
        • 2FA authentication
      • Descriptions
      • Market codes
      • Significant dates
      • System
    • Housekeeping
      • Cleaning
      • Defects
      • Tasks
    • Lock systems / key boxes
      • Lock systems
      • Smartkey
      • Keyguru
      • Automatic sending of door access codes
    • Agency/Owner system
    • Data import
  • Previo Channel Manager
    • Basic information
    • OTA settings
      • Booking.com
        • Connection set-up
      • Expedia
      • Airbnb
        • General Airbnb information
        • Establishing connection
        • Availability Window
      • HRS
      • D-EDGE
    • Data transmission
      • Data transmission information
      • Detailed information about transferring prices
      • Detailed information regarding reservation download
      • No-show / invalid CC reporting
    • Discrepancy reporting
      • Floating Reservations
      • Incorrect price/availability/reservation
  • RESERVATION+ (Booking Engine)
    • Basic R+ settings
    • Insertion of the selected tabs into Reservation+
    • Booking of services together with accommodation
    • Separate booking of services without accommodation
    • Value voucher order
    • Use of value voucher online
    • Stay package voucher order
    • Booking room which is not available for the entire length of the reservation
    • Conversions in Reservation+
  • Mobile apps
    • PMS Mobile App
    • Housekeeping App
      • What is the Housekeeping app and what do I need?
      • Working with the app
      • Minibar consumption
      • Cleaning (Previo module)
      • Defects (Previo module)
    • Alfred
      • Who is Alfred?
      • Settings
      • Login and hotel information
      • Document scanning in online check-in
      • Reservation
      • Alfred profile
      • Key
      • Additional services
      • Tips for activities
      • Reservation date change
    • ScanID
  • Previo PAY
    • Online payment gateway
    • Payment terminal
    • How to use online payment gateway
    • How to use payment terminal
  • Websites administration
    • General information
    • Main menu adjustment
    • Create new web section
    • Edit / erase web section
    • Add / edit news
    • Slideshow
    • Add and insert new photogallery
    • Room list
    • PDF insertion
    • Redirecting own domain to Previo server
  • Websites administration (WP)
    • General information (WP)
    • Creating new site (WP)
    • Editing / deleting sites (WP)
    • Main menu adjustment (WP)
    • Pop-ups (WP)
    • Room list (WP)
    • Adding news (WP)
    • Media (WP)
    • PDF insertion (WP)
    • Redirecting own domain to Previo server (WP)
  • API
    • API access
    • Connection examples
  • Videomanuals
  • F.A.Q.
    • F.A.Q. Previo PRO/LITE
      • How to sign in?
      • How do I log in to Previo and what should I do if I forget my password?
      • Why is the reservation calendar not displayed properly?
      • How can I approve commissions?
      • How can I cancel document sent to EET?
      • How can I Import bank statements from internet banking?
      • Why I cannot set meals in reservation detail?
      • What is correct process for guest registrations?
      • How can I quickly set prices e.g. for weekends?
      • How can I send automatic review requests?
      • How can I activate room cleaning function?
      • How can I use discount coupons?
      • Can I find out who deleted/cancelled/modified a booking/price, etc.?
      • Can I set default status for manually created reservations to Confirmed instead of Option?
      • Why is the printed document incomplete when printing an 80mm receipt?
    • F.A.Q. RESERVATION+
      • Where can I find Reservation+ code for my websites?
      • How to adjust IBE using extended parameters?
    • F.A.Q. Channel manager
      • What should I do when I receive reservation saved as floating?

Defects (Hotelgram module)

Defects (Previo module)

Just like Cleaning, Defects are also linked to the Housekeeping app. This module allows you to enter new faults and …

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Prague 9
190 00

Tel: +420 251 613 924
E-mail: info@previo.cz

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