Detailed information about transferring prices
Which currency is used when prices are sent to the servers?
We always send prices to the portals in the currency in which the calendar is set in the portal’s extranet – this currency is negotiated or changed directly with the portal representative.
This currency must be checked (enabled) in Previo in the section Pricelist – Currencies and exchange rates and filled in the price list (in the column for the respective currency).
Most of our clients normally use price lists in CZK and EUR, however, prices can be sent to portals in other currencies which do not have to be set as your default.
On some portals it is necessary to send the price in EUR (e.g. Booking.com), i.e. if you have only filled in the CZK price list we have to convert this amount to EUR. This conversion is in this case governed by the conversion rate set in Previo (according to CNB or Custom – manually entered).
If the exchange rate is set according to the CNB, it is automatically updated daily in Previo. However, this change does not mean that the prices with the new exchange rate are automatically sent to the calendar on B.com, and therefore it may happen that the prices in the calendar in the extranet differ slightly from the prices in Previo.
The same applies to modifying the Custom Rate – changing it will not immediately trigger an update of the new prices in the portal extranet calendar.
In the case of a significant rate deviation, Previo has a control mechanism to ensure prices are updated in bulk. However, due to the large volume of data generated by exchange rate changes, this update takes place over several days.
If you have made a substantial change to your custom exchange rate and need to speed up the price update, you can contact us at support@previo.cz to request a bulk price update.
Change the calendar currency on the portal
ATTENTION! If the portal changes the currency settings in its calendar, please inform us immediately at support@previo.cz.
It is necessary to change the currency also in the connection settings on our side, otherwise sending prices from Previo will stop working, because the portal will not accept the prices due to the different currency.
Are discounts set up in Previo transferred to the servers?
- Special prices and revenue management – servers accept the special prices as standard prices, i.e. they are not shown as special prices just like in Previo (a crossed out standard price and the new special price next to it). In this case, Previo takes the price from your pricelist, applies the promotional price (discount/surcharge) and sends the already adjusted price (discounted or increased) via the channel manager to the calendar in the portal extranet. The same applies to price adjustments using Revenue Management.
- First- and last-minute discounts – as with the special prices, we apply the changes (discount/surcharge) directly to the price from Previo.
- Discounts for long-term stays – does not carry over, with a few exceptions (AirBnb/Google), but you can set up this type of discount on most connected portals separately. However, the transfer of this discount for AirBnb and Google has limitations. For AirBnb, the long-term stay is only transferred if it is a discount, while Google does not support setting the surcharge and discount as a fixed amount, but only as a percentage.
My prices are not the same across servers. What could have caused this?
If you receive a warning about not adhering to price parity, we recommend forwarding this email to Previo, and our team will investigate the source of the problem. There can be a number of reasons:
- Difference in exchange rate – sometimes there is a price calculation from Previo-to-server, and then the server translates this price into different currencies. This is resolved by adjusting the exchange rate.
- Breakfast – some servers offer rooms with breakfast included, others without breakfast. The client addresses these settings on the extranets
- Discounts – some servers can have discounted price plans and other do not. For example, if you are using a non-refundable price, you should have this available on all extranets. Some portals use various discount promotions – for example, discount when booking from a mobile device, Genius discount, etc.
Tip: When checking the price, always check the calendar in the extranet of the respective portal first and compare the price with your price list in Previo in the same currency. If the price is OK, the problem is not in the price transfer by the channel manager. The price may be affected by some discount action set directly on the portal, which may cause the price to appear differently than how it is set in the price list, and only from the client’s perspective.
Sending prices according to the Pricing Model
As with the price list in Previo, there are two ways to send a price to the portals:
a) One price for the whole room (Standard/Per Day Pricing), regardless of the number of people – so the room is offered at the same price regardless of occupancy. In this case, one guest pays the same price for the room as if the room was fully occupied. For this pricing model, only one price is sent to the portal.
b) Occupancy Based Pricing – the price per room varies depending on the number of guests. For this pricing model, we send multiple prices to the portal based on the occupancy of the room.
Please note: The way prices are sent also depends on the calendar settings and pricing model of the portal. Therefore, you cannot send prices based on the number of people unless the portal is set up that way or does not support that pricing mode.
If you wish to change the method of sending prices, you must first make the settings at the respective portal and then inform us of this change at support@previo.cz to adjust the connection.
Some portals support so-called Automatic Price Deductions – in this case we send only one price to the portal, for example for full room occupancy (Standard Pricing mode). Other occupancies are then deducted from this price. It is also possible to send a price for a lower occupancy and set the appropriate surcharge in the portal.
Connectable Rate Plans (XML)
You can create new rate plans (e.g., Non-Refundable, Weekly Rate, etc.) for a specific portal that can be linked to the channel manager. For these plans, a corresponding price list must be created in Previo with the desired price settings or restrictions.
Once the rate plans are created, please inform us, and we will link them to the corresponding price list in Previo.
We always recommend consulting the creation of price plans with the specific booking server. Do not forget to contact us after creating or modifying the existing price plans so that we can adjust the connection on our end. Otherwise, we do not receive any information from the given server regarding the creation of a new price plan.
Non-connectable Rate Plans (also as NOT XML, Child Rates)
Rate plans can be set up on portals that work independently of the channel manager. These categories are usually based on some linked rate – so they take over availability and pricing, but have a discount or surcharge set.
However, data cannot be sent directly to these rate plans through the channel manager, and they often do not override restrictions or stop sales from the parent linked rate.
Therefore, for proper data transfer, we recommend using rates linked to the channel manager when possible.
Price Increase for Meals from Previo
As part of the direct connection to the Previo channel manager (commonly with B.com/Expedia), the price of accommodation can be increased by the price of meals from the Pricelist – Meals section of Previo upon request. In this case, the link is established to include the relevant meal information.
In practice, Previo will take the accommodation price from the price list, add the meal price, and send the total price to the respective portal’s calendar. For example, if you want guests to choose between accommodation without meals and with breakfast on B.com, two rate plans must be created in the extranet: Standard (without meals) and With Breakfast. For the Standard rate, only the accommodation price will be sent, while for the With Breakfast rate, the accommodation price plus the breakfast price will be sent.
If you would like to set up a rate plan with meals, please contact us at support@previo.cz.
Can I continue to adjust prices in the servers’ extranets?
All prices, availability, and possible restrictions are transferred from Previo.
While you still have access to the portals’ extranets, some platforms (e.g., B.com) may block direct adjustments to the calendar.
However, if you make any changes directly in the portal’s extranet where these adjustments are allowed, those changes will eventually be overwritten by the values from Previo. Although it’s technically possible to modify prices and availability, we strongly recommend avoiding such adjustments to ensure data consistency and prevent conflicts.