D-EDGE
Configuration setting
To set up a connection to Previo, please contact your D-EDGE partner, who will then provide us with all the necessary information for the connection.
Our support team will then agree with you the details of the connection if necessary, in particular you will need to specify which rooms from Previo you want to link to the corresponding rooms in D-EDGE, as well as coordinate the linking of the rate plans. Once these details have been finalized, we will start preparing the connection.
Additional services/Extras
We do not map additional services (“extras”) within the channel manager. If an additional service has been ordered for a downloaded reservation, we will automatically add it to the hotel account with the appropriate item ID and the correct price.
ATTENTION! If the service is ordered after the reservation has been created, this information is only entered in the reservation note and the price must be adjusted manually.
The VAT for the additional service is not transferred from D-EDGE and is automatically saved with the default VAT rate set in Previo.
What data we send and how it can be changed
We only send Availability + room status (close, stop sell) to D-EDGE, which can be changed from the reservation calendar or pricelist.
Prices and other restrictions are not sent from Previo to D-EDGE.
Rooms can be closed either directly from the reservation calendar (right click) or alternatively from the pricelist by adjusting the availability and number of rooms for sale.
How the reservation overwriting works
All new reservations are automatically downloaded into Previo, and you will receive an email confirmation for each new booking.
Once downloaded, reservations are automatically placed in the reservation calendar or the floating reservation panel. You can also track all reservations, including any cancellations, in the (tabular) reservation overview.
Credit cards and the booking source are downloaded automatically into Previo. We are able to identify reservations from the “main reservation channels” (e.g. Booking.com, Expedia, HRS, AirBnb, Agoda, etc.) and display the corresponding partner name and logo.
Reservations from smaller agents are pulled into Previo with the partner and the D-EDGE logo, however the information about the reservation source is at least written in the reservation note.
If a reservation does not show a partner, please contact us at support@previo.cz.
*Owner Override for Service Items in the Reservation Account
The owner of a room account item is only assigned if the reservation is 100% paid. If the reservation is only partly paid (e.g., a deposit), the owner is not assigned, and the reservation is not marked as paid or partly paid.
D-EDGE distinguishes between different types of payment methods to determine whether a reservation is marked as paid or unpaid. It also transmits information about the amounts already paid, the remaining balance to be collected, or the amount to be paid by the guest upon arrival.
In some cases, the owner may not be assigned because D-EDGE is unable to transmit this information for certain portals. For example, for Booking.com reservations and payments made via bank transfer or virtual credit card, the owner will not be assigned.
Receipts and payments are not automatically created in the system.
*Correct display of cancellation terms
In order to save reservations under the correct cancellation terms (i.e. Flexible and Non-Refundable reservations), it is necessary to map the rate plans from D-EDGE to the corresponding rate plans in Previo.
Therefore, if you have set up a Non-Refundable rate plan in D-EDGE, you must create a rate plan in Previo with the corresponding non-refundable cancellation terms and report this to us for mapping.
* Correct display of meals
D-EDGE does not send information about included meals in the reservation. In order to save reservations with the correct meal information, it is necessary to map the meals or create a separate meal rate for the requested meals for the rate plan. If the meals are not handle in any way, the default meals set in Previo are always saved in the reservation.
* Display the type of rate plan
If you want to distinguish the type of rate plan under which a reservation is created on D-EDGE (for example, a special wellness package), you must create a separate rate plan in Previo with a similar name that links to this program. In the reservation on the room account, you will then see in the top right corner which rate plan the reservation was created under.
ATTENTION! If you add a new rate plan on the D-EDGE side, it is necessary to report this plan to us at support@previo.cz to modify the mapping.
Room modifications
Please let us know of any changes to rooms (e.g. change of capacity, addition of a new room type, removal of a connecting room type) or rate plans.
Please contact our support team with any such modification so that the linking settings can be updated correctly.