Closing Rate Plans/ Non-refundable rate
To offer accommodation on Hotely.cz under non-refundable conditions, you must create a new rate plan on the Hotely.cz side. This rate plan will then be linked to the corresponding rate plan in Previo.
As long as the availability of the non-refundable rate remains the same (i.e., you do not close it or restrict availability only to non-refundable rates for certain periods), the data transfer will work smoothly.
However, if you want to offer only flexible rates or only non-refundable rates during specific periods, the data transfer will not work correctly from Previo to Hotely.cz.
This issue arises because Hotely.cz cannot process the Stop Sell (room status) restriction.
- Closing a room status = Previo sends 0 available rooms to the Hotely.cz calendar.
- Room status does not close the rate plan, but the entire room.
- You cannot configure a sale for non-refundable conditions only through Previo.
How can the situation be resolved?
In the Extranet Hotely.cz you can manually set the validity of a specific rate plan in the section Rate plans and packages → Validity of rate plans and packages.
This way you can determine which price should be offered in a given period. For example, it is possible to set that the flexible option will not be available during a certain period and only the non-refundable option will be offered on Hotely.cz.
Channel manager has no influence on this setting – i.e. manual adjustment of the validity of rate plans in the extranet will not be overwritten by data from Previo.
You can see how this setup works in practice in the example picture.
The flexible price option (Rate ID 102699) is manually deactivated on a specific date, leaving only the non-refundable price in the Hotely.cz offer.
This setup can be applied not just for non-refundable rates, but also for special offers or other price variants where you need to define availability during specific periods.
If you need to create a new rate plan on Hotely.cz, please contact Hotely.cz customer care.