Incorrect price/availability/reservation

If you find out that your rates and occupancy in Previo differ from your global OTAs presentations, please contact our customer support.

  • +420 251 613 924
  • info@previo.cz / support@previo.cz

What should you check before you call/write us?

In many cases, this may be simply a case of incorrect setting of some additional functions on the portal extranets. Please always check these things:

  • Connection is established and active – you have already received email from our connectivity team that reservation portal XYZ was succesfully connected and the connection is live.
  • Stand alone rate plan for Previo Global – clients often forget that they have special rate plan for global OTAs and they adjust only prices in standard rate plan. Prices from this rateplan are not being send to global OTAs. Same thing happens with occupancy, if you close rooms for sale only in your standard rate plan, same rooms will still be offered at global OTAs unless you close second rate plan aswell. Also, the restriction can only be set in a price list that is not set for connection.
  • Pricelist is set in more than one currency – clients often have pricelist in both CZK and EUR and they forget to update one of them. We can send price in only one currency, so if you update the not connected currency prices, there will be no change in global OTA prices.
  • Prices are not set in Previo – not being sold on the booking portal may also be due to not having a price list filled in (overall or perhaps only for one specific room).
  • Discount/surcharge set in Previo – If the price in the booking portal calendar is significantly lower, check if you have set any of the discounts or surcharges.
  • Manually increased/decreased number of rooms for sale in Previo – It often happens when you are using Group setting to set your price list. Clients also adjust the number of rooms for sale, which can lead to an increase or decrease in the offered capacity. Once the rooms for sale are manually set, the system stops working with the available capacity according to the booking calendar, so you can sell either more or less rooms than you actually have available. You can see the adjusted room numbers in the price list by the dark highlighted value with the information “Adjusted room count for sale”. Often there is also a small number that shows how many less (green number) or more (red number) rooms you are selling.
  • Incorrectly set price plans – do you have automatic price deductions set up on the foreign portal or derived price plans that are not directly linked to Previo?

What information do we need from you?

In order to check what is wrong we need you to provide us some basic information. If we do not have these, we will not be able to search for what happenned. Before you call/write us please prepare following information:

 

Incorrect availability
  • Accommodation name (or your Previo ID)
  • Certain date(s) with incorrect availability
  • Certain room(s) with incorrect availability

 

Incorrect prices
  • Accommodation name (or your Previo ID)
  • Certain date(s) with incorrect price
  • Certain room(s) with incorrect price
  • Reservation number which arrived to Previo with incorrect price

 

Incorrect restrictions
  • Accommodation name (or your Previo ID)
  • Certain date(s) with incorrect price
  • Certain room(s) with incorrect price
  • Reservation number which arrived to Previo with incorrect price

 

Not downloaded reservation
  • Accommodation name (or your Previo ID)
  • Information email about reservation from OTA (with reservation number)
  • Precise time when the reservation was created
  • +Manually create the reservation. Reservation will block the certain room and date and we will not receive any overbookings in the meantime. We are usually capable of redownloading the missing reservation which can be placed in your reservation calendar later instead of the manually created one.

 

Reservations for which there is no space (overbooking)
  • Accommodation name (or your Previo ID)
  • Reservation number
  • + If possible, move the reservation to another room (if available). If you do not have free room for the reservation, it is best to inform the guest immediately and ask them to cancel the reservation. This will give them enough time to find alternative accommodation.